Terms of service
SECTION 23: CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to visit our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law and such changes will be effective as of the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 24: CONTACT INFORMATION
Any questions regarding the Terms of Service should be directed to us at infosparkwave@use.startmail.com
Our contact information is posted below:
SparkWave
infosparkwave@use.startmail.com
POLITICAS DE ENVIO
Shipping Policy
1. Order preparation time
All orders are processed and prepared within approximately 4 business days from payment confirmation.
Orders are not processed or shipped during weekends or holidays.
In periods of high demand, promotions or causes beyond our control, the preparation period may be slightly extended. In this case the client will be informed.
2. shipping time
Once the order has been prepared and delivered to the carrier, the estimated delivery time is up to 12 calendar days, depending on the destination, the carrier and the logistical conditions of the delivery country.
Shipping times are estimates and may be affected by:
Customs procedures
Climatic conditions
Carrier delays
Local or international holidays
3. Total estimated delivery time
The total estimated time from order confirmation to delivery to the customer is up to 16 calendar days (4 days of preparation + up to 12 days of shipping).
This period is indicative and does not constitute a guarantee of delivery on an exact date, unless applicable legislation provides otherwise.
4. Shipping costs
Shipping costs, where applicable, will be clearly displayed during checkout before the customer confirms the order.
5. Order tracking
When the carrier allows it, a tracking number will be provided so that the customer can check the status of their shipment.
6. International shipping and customs
On international orders:
The customer is responsible for any taxes, duties or customs fees applicable in the destination country, unless expressly stated otherwise.
We have no control over customs clearance times, which may cause additional delays.
7. Incorrect or incomplete address
It is the customer's responsibility to provide a correct and complete shipping address.
We are not responsible for:
Delays
Losses
Additional costs
derived from incorrect, incomplete or outdated addresses provided by the client.
8. Orders not delivered or rejected
If an order cannot be delivered for reasons attributable to the customer (repeated absence, rejection of the package, incorrect data), the order may:
Be resent, with the customer assuming the new shipping costs, or
Be partially refunded, discounting shipping and handling costs, when legally applicable.
9. Orders lost or damaged during transportation
If the order arrives damaged or is lost during transport, the customer must contact us as soon as possible so that we can manage the incident with the carrier and offer a solution in accordance with applicable legislation.
10. Contact
For any questions related to shipping, you can contact us at:
infosparkwave@use.startmail.com